Shipping policy

Shipping Policy

At WholesaleUSASupply.com, we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information regarding shipping charges, delivery times, and customer responsibilities.

By placing an order with WholesaleUSASupply.com, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed within 3–5 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that processing time is separate from shipping time.

During periods of high order volume, promotional events, or holidays, processing times may be extended. If significant delays occur, we will notify you via the email address provided with your order.

2. Shipping Methods & Delivery Estimates

Estimated delivery times after your order has been processed are as follows:

Standard Shipping

  • Estimated Delivery: 5–14 business days

Expedited Shipping (Where Available)

  • Estimated Delivery: 2–5 business days

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on:

  • Shipping destination

  • Carrier operations

  • Weather conditions

  • Customs clearance

  • Product availability

  • Peak shopping seasons

  • Other circumstances beyond our reasonable control

3. Shipping Charges

Shipping costs are calculated during checkout based on factors including:

  • Delivery destination

  • Package size and weight

  • Shipping method selected

  • Order value (where applicable)

The final shipping cost will be displayed before payment is completed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

Tracking information allows you to monitor the progress of your shipment directly through the carrier's tracking system.

Please allow up to 48 hours for tracking information to become active after shipment.

5. International Shipping

WholesaleUSASupply.com ships to customers in multiple countries where permitted by law.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT or GST

  • Brokerage fees

  • Government-imposed charges

These fees are not included in the purchase price or shipping charges unless expressly stated.

International delivery times may be extended due to customs inspections or local regulations.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

WholesaleUSASupply.com is not responsible for delays, returned packages, or additional shipping costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Invalid postal codes

  • Customer input errors

If an order has not yet shipped, please contact us immediately if you need to update your shipping information.

7. Lost, Delayed, or Damaged Shipments

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

For damaged shipments, please provide:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the shipping packaging

  • A brief description of the issue

While we will gladly assist you in resolving shipping issues, WholesaleUSASupply.com is not responsible for delays or losses caused by shipping carriers, customs authorities, severe weather, natural disasters, or other events beyond our control.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

  • Destination country

  • Local laws and regulations

  • Carrier limitations

  • Product classification

If a product cannot legally be shipped to your location, your order may be cancelled and refunded.

9. Undeliverable or Refused Packages

If a package is returned to us because it was:

  • Refused by the recipient

  • Unclaimed

  • Undeliverable due to an incorrect address

  • Returned by the carrier

the customer may be responsible for any return shipping charges and any additional shipping costs required to resend the package.

10. Force Majeure

WholesaleUSASupply.com shall not be liable for shipping delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Government actions

  • Customs inspections

  • Carrier disruptions

  • Labour strikes

  • Public health emergencies

  • Acts of war or terrorism

11. Policy Updates

WholesaleUSASupply.com reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on this website. Continued use of our website following any updates constitutes acceptance of the revised Shipping Policy.

12. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

WholesaleUSASupply.com

Customer Support Email
info@wholesaleusasupply.com

Business Address
30 N Gould St
Sheridan, WY 82801
United States

State: Wyoming

Country: United States

Our Customer Support team is committed to assisting you with shipping inquiries and ensuring a smooth shopping experience.